About us

The Immersive Lab is the definitive source for retail intelligence in entertainment, hospitality, and cultural destinations. We go inside the world's most innovative stores—from theme park gift shops to airport retailers, museum stores to sports venues—analyzing what drives success and what doesn't. Our signature "Inside the Store" walkthroughs, trend analysis, and expert interviews help retail professionals understand how immersive experiences transform ordinary shopping into revenue-driving destinations. Read by industry leaders at Disney, Universal, major airports, museums, and retail chains worldwide.

Latest Articles

Coca-Cola Didn’t Build a Store at Disney Springs. They Built an Attraction

A look at how Coca-Cola built a brand flagship that earns at every floor — and what other brands should be copying.

Inside the Store: Twinings 216 Strand in London, UK

Twinings has occupied 216 Strand since 1706. Inside London's tea flagship where three centuries at one address became the foundation of destination merchandising.

Immersive Experiences 2025: The Year in Review

Epic Universe, Netflix House, BatBox, Fanatics London, Universal Horror Unleashed—and what 38,520 IAAPA attendees know about 2026

Most Popular

Inside The Store: The MLB New York City Flagship

The grand slam of unique merchandise, interactive experiences, and a comprehensive celebration of the sport.

2025’s Experience Revolution: Entertainment Transforms The Retail Landscape

Discover how entertainment venues are revolutionizing consumer experiences in 2025. From smart stadiums to immersive retail spaces, see how technology is reshaping physical venues.

Understanding the Museum Gift Shop

The discussion delves into how museum shops create immersive experiences through thoughtful product curation, innovative merchandising, and cutting-edge technology.

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